As part of its public service mission and the prerogatives granted to it by the Algerian State in the field of industrial property, INAPI ensures the protection of creators' moral rights by delivering property titles and promoting innovation and creativity.

Fully aware of its strategic role and the expectations of its clients, partners, and other stakeholders, INAPI has adopted a quality management approach consistent with the NA ISO 9001:2015 standard. This approach is built on the following key pillars:

1- Customer Orientation:

We place customer satisfaction at the core of our priorities. We commit to :

• Delivering services that meet applicable requirements;
• Respecting agreed deadlines and contractual obligations;
• Facilitating access to information on industrial property (IP);
• Promoting and supporting the use of IP tools, particularly among businesses;
• Contributing to the improvement of the legal environment;
• Actively participating in the development of Industrial property at the regional level;

2- Continuous Improvement :

To continuously enhance the service provided to clients, each process is monitored, evaluated, and optimized in order to improve our overall performance and sustainably meet the evolving needs of our stakeholders.

3- Employee/Staff Engagement:

Our performance is built on the skills and commitment of our personnel. In this respect, we commit to :

• Valuing both individual and collective competencies;
• Promoting training, empowerment, and autonomy;
• Promoting a fair, ethical, and motivating work environment.

4- Compliance with Requirements:

• Applicable legal and regulatory requirements
• Current contractual and normative obligations;
• The expectations of relevant stakeholders.

5- Process Approach and Risk Management :

Our management system is based on a process and risk-based approach, enabling effective control of our activities and ongoing improvement of our performance.

6- Sustainable Partnerships:

We build relationships based on trust, transparency, and mutual respect with our partners, suppliers, and other stakeholders, aiming for shared and sustainable development.
The General Directorate, supported by the involvement of all employees / staff, is committed to providing the necessary resources to implement this policy and to ensuring its communication, understanding, application, and regular review, in order to maintain its relevance and effectiveness.